Marketing Academy Group BPO can help your business reduce costs by freeing up capital that would otherwise be utilized in back-office processes. By offshoring your back-office processes, the freed up capital can be invested in multichannel selling, where they can concentrate on customer preferences.
Marketing Academy Group BPO makes the decision to offshore back office processes easier by offering such wide range of BPO services that includes finance and accounting (F&A), payroll and human resources (HR), supply chain management, merchandising and replenishment, store operations, sales and marketing, e-commerce and real estate and store planning.
In fact, Marketing Academy Group goes beyond just reducing costs; we add value by our ability to drive process efficiencies, improve service levels, turnaround times, transaction accuracy, team utilization, data analytics and to standardize operations. We can help you increase revenue, expand margins, increase customer satisfaction and reduce churn.
The following summarizes our Customer Life Cycle Management services:
Customer Care: Pre-sales, Shipping/Delivery queries, Warranty Entitlement
Account Management: Customer Acquisition and Retention, Sales Lead Management.
Technical Support: Level 1, 2 and 3 support.
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